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If no notification is made within this time period the buyer shall be deemed to have received the goods. It is the Customer's responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date or time of ordering. Furthermore, we also do not accept any liability for goods that have been lost after they are confirmed as delivered to APO or BFPO locations. We reserve the right to cancel orders where the delivery address is a PO Box. For further information on this please contact do not accept any liability for goods that have been lost after delivery to a PO Box. In the instance that items are returned to MWC as a result of a rejected payment, subsequent charges incurred such as Import Duty and processing costs will be deducted from any refund issued. It is the responsibility of the purchaser to understand that charges may be levied and pay all subsequent import tax and duty on goods shipped to their respective Country. However, they do not include import charges and administration fees to clear the goods when entering your country if these apply. Our delivery charges cover the cost of shipping the goods to you. We will not be liable for any loss caused by late delivery.

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If the goods are not delivered within the time we have estimated, please feel free to contact us or email and we will do everything possible to resolve the issue promptly. We will not accept responsibility for delays caused by our Couriers or any National postal service. Whilst we make every effort to deliver your order within the above timeframes this is a guide and delivery cannot be guaranteed. We would recommend using UPS, DHL or Fedex, which we offer as an option if the delivery is very time sensitive.Īll shipping estimates are working days and exclude Saturdays and Sundays when our packing and shipping centres are closed and many postal services do not operate, depending on the country.

We also tend to experience significant delays with other countries in Africa in addition to South Africa, you can always contact us for advice although we do not know with certainty exactly which countries will be slow, and which will be fast but the above estimates are a pretty good guide for most countries, keen in mind remote territories or those with slow customs can also tend to be problematic.

* Some countries are prone to be notoriously slow to process goods on arrival among these countries are Israel, Hong Kong, Macau, Mexico, South Africa and some South American countries. Rest of World Registered Mail: 7 to 21 days *.The estimated delivery times in working day are as set out below: Please note that our shipping centers are closed on Saturdays and Sundays therefore orders placed during this time may take up to 72 hours to be dispatched, this includes orders placed after 14:00 (CET) European time on Fridays. When an order and payment has been processed, goods will be shipped by the Post Office or Courier within 48 hours.

You will generally receive two emails after placing an order, the first will be a confirmation of receipt of the order and payment, this will be followed by a notification of shipment once the goods are dispatched. The above is a very good guide and 85% of parcels will be exactly as shown above. PLEASE NOTE: The exact shipping cost will vary slightly depending on the weight and dimensions but it will only differ by a very small amount and will be shown at checkout.

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